| rev:text
| - My wife suddenly had severe pain on the right side of her torso in the middle of the night. We were scared and had no idea what to do. We rushed to the Dignity Health General Hospital Emergency Room.
I would not describe the service anything but marginal. Front desk lady got the job done, but did not seem to care either way and just took our information down and told us to wait. The wait to see the doctor was not very long. She spoke with the doctor for less than 5 min, and she ordered a CT scan right there on site. After the CT scan they diagnosed my wife with a single kidney stone. Set her up with a shot of pain killer and sent her on her way.
So my review is not necessarily on that experience, though I didn't think it was exceptional in any way. My experience is mostly the billing experience after. Remember, this is a single kidney stone diagnosis.
United Health Care Breakdown:
Total Bill: $6,687.00
Plan Discounts: $4,416.00
Insurance Payment: $1,016.80
My Responsibility: $1,254.20
Dignity Health Breakdown:
Total Bill: $6,687.00
Plan Discounts: $866.00 - Billing Error (Missing $3,550.00 in contracted discounts)
Insurance Payment: $1,016.80
Patient Payments: $1,254.20
Total Outstanding Amount Due: $3,550.00
Not bad right? The only problem is that Dignity Health only acknowledged contracted plan discounts totaling $866.00. Now my insurance company is having to send them letters telling them they cannot bill me for the $3,550.00 of the contracted discount.
United Health Care has been really great about being my advocate to get this corrected, but getting in contact with competent Dignity Health billing and financial services representatives was a joke. Each call takes at least 15-20 min just to get someone on the line. My first 2 calls were answered by a guy and girl named GUI and Becka. They won't give you any agent ID or last name. After talking with them for a few minutes and during the hardest part of the call of them trying to understand how on earth these numbers don't add up, the call was magically disconnected.
My second two calls were interesting because after waiting on the phone for about 10+ minutes the automated systems said that no more agents were available to take my call at the moment and to call back at a later time. This is Friday at 1:30pm. I called a 5th time to a different number I got from the Dignity Health Website and got in touch with a Rocio. She said that I needed to contact a different number. I made a 6th call and got in touch with Xavier, and he said that I would need to speak with the "Insurance Department". I asked if I could have the direct number to that department and he said they don't have one, but he could transfer me over. After being transferred I got in touch with a Iesha who said that the "Insurance Department" was now closed because they leave at 2pm on Friday. WTF!!!? She said I will have to call back on Monday and then asked to be transferred to the insurance department.
After this experience I really don't think I want to deal with the Dignity Health brand ever again. I will be driving to a real hospital and try my luck there, but hopefully I don't have to visit the hospital for a very long time. Good luck to all of you getting your billing issues resolved.
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