I have been a Bank of America customer for 14 years. The last 10 years I have been a loyal customer of this branch. I have gotten to know the employees on a first name basis and had felt very satisfied with the service. The last few months at this branch have been a disaster! The drive thru will be closed although the posted sign says open. The line in the branch are routinely 8 deep in customers and the wait is at least 15 min. What persuaded me to write this review is last week I went into the branch to make a deposit. The manager informed me there would be a 25 minute wait. I communicated that the service at the branch had deteriorated. He said the service was still good but that the wait was just longer. HELLO! He suggested I make the deposit at the ATM. He said the bank is in transitioning into more on-line banking. I left and drove a couple of miles to Stapley and Main branch. Was in and out in 5 min. Not going back to Main and Mcdonald.