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| - I am a loyal customer and I always will be, which is why it's so it's hard for me to not give them 5 stars. I love what Pure and Simple stands for, I love that I can find natural products at a fair price, I love their teas, I love the friendliness of the majority of their staff, and I love their facials. However, what I don't love is that they promote their products as helping with acne - If you want to know more about that skip to the large paragraph below but first I'd like to start with what i DO like about Pure and Simple:
FACIALS: Recommend any facial - they are relaxing, and they always do a good job with extractions, and they aren't too expensive. My favourite is the hydrating facial since I have dry skin.
Clarifying tea: Keeps me regular, I drink it every night before bed!
Products: I like that they are all-natural and not too expensive. Currently I use their lip balms, lip gloss, cleanser, and moisturizer. They always have stuff on sale so sign up for their newsletter to keep up with the deals.
Ok, so now for my not so great experience... When I first started going to Pure and Simple I was definitely getting a hard-sell from one of the employees that my skin care products are bad and I should switch to all natural skin care. I believe this to be very bad advice by their staff in regards to treating acne. I originally went to this location for a facial but mentioned that I was using acne products with chemicals and they explained why their natural approach was the way to go with acne prone skin. I won't get into the details but they basically told me a bunch of reasons why chemical based acne products (i.e. Retin A and benzol peroxide) are bad for my skin. They even had a book about the natural approach to skin care, which I bought and read. So I decided to use their products (cleanser, witch hazel, moisturizer). Within a week I basically began to form the worst acne of my life. **Please note that my skin was in fairly good condition when I first went to Pure and Simple - I got a pimple here and there but I've never had anything severe** After using their products for a few weeks i had cystic acne all over my face. I went back and they said that my skin was trying to "release years of dirt that's been repressed in my pores from my chemical based acne products". They also said that the acne could be a good thing because it's telling me there could be something wrong with me (i.e. maybe i have a soy allergy) and it's coming through my skin and that I should go search for what this problem might be. They also said to use lactic acid to help the acne. $50 later and this did not help. I also tried their clay mask and this did not help either. I tried to return the lactic acid but they told me that I need to use it longer even though my skin was clearly not reacting well to their products (at this point my skin was grossly cover in acne). I gave their skin regimen 3 months and my skin just got worse by the day with cystic acne all over. After my self confidence reached an all time low I went back on the benzol peroxide and within 3 months my skin was clear again. I am now left with hyperpigmention all over my cheeks from this break out. It's been 1.5 years since this breakout and the scars haven't faded yet! I tried chemical peels and microdermabrasion but it's too expensive to keep it up on a regular basis so I just have to let them fade naturally :(
The moral of my story is - your skin is precious - do your research before deciding to change your acne regimen. I don't think Pure + Simple and their employees should be promoting their products as being able to cure acne without independent research to back up these claims. I know it worked for the owner but that doesn't mean it's going to work for everyone.
Despite all of this I will still go back because they are one of the few places in the city that offer truly all-natural products without breaking the bank. Plus they do great facials (using natural products) and they have an amazing clarifying tea that I have to drink every day!
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