Came here on a Friday evening and was somewhat surprised to see it not full! The drinks are relatively expensive and the teas aren't that much different. Compared to the stores uptown, the price here are much higher (almost double, I'd say).
I was in a mood for something hot, so I ordered a plain latte that was around $3.2. What a disappointment! Tasted very watery and overly sweet. My friends each had a bubble tea, and they were also $4 + tax (way higher than the price of bubble tea I've seen)! Was also fairly surprised to see how much ice they put into the teas (really dilutes it)...
The tv's here are also consistently looping on their own cheesy advertisements, so those definitely detract from the general atmosphere. The place itself isn't that big, so it can get quite squished if full.
Likely won't be returning soon, not a good experience and definitely not worth the price and hype.