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| - Now that they've merged, note that this review is for the HAR in the East End, formerly the Animal Rescue League, NOT the North Side shelter, formerly the Humane Society.
I'm conflicted as to how to proceed with this review. I think this place is a necessity for the city, and their open-door policy ensures no one will be turned away, saving thousands of animals, but their staff members are some of the most unprofessional and RUDE people I've ever met. When they say that no animal will be euthanized unless it has a health or behavior issue, believe that 'behavior' is a very broad term. In their own words, "Any animal that doesn't tolerate, and also welcome, handling by strangers will be euthanized". I found this out when I fostered 5 kittens, and all of the 7 week old kittens were to be put down because they were 'fussy'. What the hell kitten isn't fussy?!!!! They're curious little guys that want down to explore!
When I took the kittens in to offer up for adoption, the exam room was right next to a room full of barking and howling dogs. There was a girl back there howling at the top of her lungs and laughing, I guess she thought it was funny that the dogs were so terrified and distressed? The tech handled the kittens (that were terrified because of all the noise) very roughly, and shoved them back into the crate, injuring one of them. When one of the kittens tried to stop herself from being shoved in the crate, it scratched her, and she became very angry, telling me they would all be euthanized for acting this way! Luckily, the volunteers must have handled them and helped to calm them, because they were able to offer 2 them up for adoption. If it wasn't for the volunteers, that place would be a hellhole for all those poor babies.
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When I took one of the kittens that I ended up adopting (to save them from certain death) to be spayed, the extremely rude tech handed her to me in a box to take home. After an hour and a half drive home, I opened the box to find my kitten wrapped so tightly in a towel she couldn't move, and she had another towel around her face so tight she couldn't breathe! I was never so angry in my life! I don't care how rude you are to me, but do not take it out on the animals! The poor baby probably hissed or scratched at the tech, so the tech decided to protect herself from the vicious 2 pound kitten by immobilizing her.
I am now fostering 2 kittens from them that are very sick. They told me they do better getting well in a home, Well no doubt, when I got them home, they were FILTHY, with feces all over their backside, and they weigh less than they did 2 weeks ago when I took them there. when I asked the 'vet tech' what kind of food they fed them, she said, 'Oh it doesn't matter'. It most definitely does matter! Suddenly changing an animals food causes gastic distress, vomiting and diarrhea. Even the cheapest bag of pet food will tell you that. That's probably how they got so sick! I'm actually afraid to complain to anyone until the cats I fostered are adopted, I'm terrified they will hurt the kittens!
I hate to say, "Don't go here, don't take your animals here", because then only the animals suffer! But if you have a bad experience, get names, and write the managers and CEO, and let them know specifics. Hopefully getting the wrong people out of there. Starting with the African American receptionist.
I'm sure this review will end up with the "Not recommended" reviews. It seems all the truthful reviews get pushed to the back?!!!
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