UPDATE: as soon as I posted my previous review (the next morning), staff had contacted me to see if I would come in and give them an opportunity to fix it. I spoke with Jenna who was so sweet and understanding, really made me feel as though she wanted me to come back and be happy with my hair. Kimberly was the stylist who fixed my hair, she took her time looking at it and even got a second opinion from another stylist, I could tell she really cared that my hair worked out. She spent hours putting in fine highlights, which turned out beautifully and did a great job blending the highlights from before (pictures below). I am actually super excited about my hair now and will definitely be back. I would definitely give 5 stars for the second visit!