I called Hays with an A/C issue on Saturday morning last weekend and was told someone would be there in 3 hours. I got a call 20 min later saying Frank would be on site 15 min later.
When Frank came out he was extremely professional and fixed the problem in 10 min. My house is cool again and I signed a service contract with him before he left.
Best service I have ever received. I'll be using Hay's for all of my A/C and plumbing issues. 5 star service, and honest - tough to come by these days.