I've never had a bad experience at this Best Buy, but also haven't had a spectacular one either.
My most recent experience was when I came here to purchase and iPad 2. As I entered the store I was greeted with an employee/security guard and which I time I asked him where the iPads would be located, he pointed and gave verbal direction at which point I said, "thanks" and meandered over. There was a rather large lighted display with four iPads you can play with, which I gladly did for about ten minutes before I realized I hadn't seen one employee around to ask for help or rather have them ask me if I needed any help. When I finished watching a SNL YouTube video I made way towards a group of three employees standing behind a desk and asked for help. One jumped up and cheerfully walked over to the iPad stand and answered any and all questions I would have. He was very helpful (after I initiated everything) and when I settled on the type I wanted he went back and brought me out a brand new one and one that had been returned that I could get with a 10% discount. I asked if I could take the used one out of the box and inspect it and he was more then happy to open the box up and let me hold it and every which angle, under every light source I could find to make sure there where not any scratches (there weren't). I, of course, jumped at the extra 10% off one and he walked me up to the front counter and which point I snagged my very own iPad, what what!