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| - Dr. Brad Barnett & his team (rockstar vet tech miss Kim!) saved my puppy Nomi! I have a 5 month old puppy and we first started noticing she was vomiting up ANYTHING we gave her besides Pedialite and very lethargic. We (foolishly) waited about 3 days, and on the third day found out that her symptoms were not improving and had a feeling that she was close to death (in fact Dr. Barnett said she had maybe 24 - 48 hours left) but were not sure of the cause. On Saturday evening we took her to a 24/hr ER and discovered she had a intestinal obstruction from swallowing something she shouldn't have. After x-rays and verifying this the ER doctor on site admitted she was not comfortable performing surgery herself and recommended we call in a specialist for surgery.
The quote was $5000 for the specialist, and $4500 for her to do a surgery she felt she may not have been able to perform unless everything went perfectly. (to be fair, she let us know this and it was obvious she was indicating we should use a specialist.)
We decided to take her home after loading her up with IV fluids and ended up staying up all night until 7:45am and called around the valley on Sunday to compare price and experience of local vets. Dobson Ranch was our last call and we were greeted by the receptionist Kimi; Kimi is SINGLE-HANDEDLY the reason we didn't hesitate to bring her in immediately.
Kimi gave us confidence they could save our dog, was truly empathetic and worried for our furbaby. She made us feel like there was hope and had GENUINE concern-- said that they have performed MANY of these surgeries and that our puppy was in the best hands.
Beyond that, she gave us a legitamate 'ballpark' price where as other vet's didn't want to disclose that information without looking but insisted we bring her in for a free exam and indicated that they would likely be cheaper than any vet in the valley-- VERY transparent. They also let us take our records/x-rays from the ER from the night before, where as many vets required we get ANOTHER diagnosis done/x-ray WITH THEM, even though we already had done that at the ER.
Dr. Brad Barnett was our DR and he is genuinely one of the nicest vet's I've EVER met. He just breathes confidence and we KNEW we were in good hands. He told us everything that needed to be done, the possible issues, but was very sure that it was a obstruction in her intestines; he actually took our hands and put our fingers over it. To (somewhat...) our surprise, it was a circular, 'soft plastic' feeling item-- we knew right away it was the top of a pink puppy teething Kong.
Before surgery, the tech went over in detail the prices from lowest to highest and everything involved. They took our puppy shortly after and a few hours later after a lot of stress we got the call (from the surgeon and DR HIMSELF, Dr. Barnett)-- Nomi's surgery was a COMPLETE success and she will make a 100% full recovery. The price? It was LESS than the lowest estimate they showed us and with the payment plan it's less than what I pay for my cell phone per month!! (The total was way less than HALF what the ER wanted to charge) We took her home that night with another IV and heavily medicated, took her in the next morning with a fresh cheesecake for the staff. :)
I cannot commend these guys anymore than I have; the entire staff is friendly, compassionate and just rockstars at what they do. Nomi and my family are forever greatful to Mr. Barnett, the extraordinary tech Kim and the wonderful receptionist Kimi. (as well as the entire staff!)
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