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  • I moved into a new home and compared closet companies before going with California Closets. The quality of their product is superior to the others and the cost only slightly more. During the design of my closet, I was unsure how many shelves I needed. My designer said, "you don't have to order everything now, you can add shelves any time after installation, we keep your design and you can get additional shelves, even years from now, if you want them for $12 each." The closet was installed and I am very happy with how it looks and the quality of the finished product. After 6 weeks, I realized I did want 6 more shelves. At that time we also considered having California Closets design an entertainment center for us. I called my designer and scheduled a meeting to discuss the entertainment center and tell her about the 6 added shelves I wanted. At that time, she indicated that the cost could be more than $12 each, that the $12 was only the price for the initial project but she would get back to me with the price. Well, the $12 per shelf was now almost $30 a shelf. When I reminded her of what she had told me during the initial planning, she said, "yes, I remember saying that but the price has gone up and there is nothing I can do about it." I questioned the price rising over 200% in 6 weeks and she said, "that's what it is". I decided to forgo the shelves and seek an entertainment center elsewhere. I won't do business a second time with a company that does not stand by their pre-purchase promises, no matter how good their product.
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