I generally like browsing at BB&B... but the only downside to this store is the fact that they have so much merchandise crammed into it that it can be a little messy and cluttered... especially around the holidays. But the employees are pretty friendly and will help you if you are looking for something in particular. I have been in a couple of times without my coupon, and they typically have one hand that they will scan for you if you ask. Like Alessandra, I am also impressed with their liberal return policy - that is certainly worth an extra star in my book!