Alan Rivlin the owner was very nice when we spoke about picking up and delivering a pool table from my neighbor. That was the end of his civility. He arrived at my neighbors and then called advising that he had a problem because it was one piece and not three piece slate and two heavy to move to my upstairs game room with the crew he had. Understandable - so he says he has to find a crew to move it upstairs & call us back. He never called that day but we later find out he picked up the table anyway because my neighbor was moving and wanted it out. First of all his contract was with me not my neighbor. When we called him the next day he then said he'd drop it in our garage but couldn't take it upstairs and it would cost more money. He yelled at us and hung up. Later he refused to answer all my calls til I called from a different number. Then he said the table and accessories were his and he didn't have to bring them! He screamed and told me he didn't have to do anything! After my sending a lengthy text msg detailing my law enforcement background and legal remedies I'd seek he texted agreeing to deliver the table and saying he wanted cash on delivery after taking my personal credit card info! Due to this extortion I had no choice but to pay full cash price for a service that was horrible if I wanted my pool table. After further checking his address is bogus, the BBB has no record and I've yet to get valid license or actual insurance information for his alleged legal company! DO NOT USE THIS THIEF!!!!! Danny & Charlene J