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| - I could never in good conscience shop at this store again. I am so tired of being treated rudely and with impatience. Even the huge, beautiful layout and vast array of items is not enough to tempt me back to this place. I have to make this decision based on principle. I will be completely happy to drive across town to another fabric store, rather than spend another dime at this Jo-Ann's.
After a return, I had to say thank you three times before the indifferent woman behind the counter would have the decency to say you're welcome. It's like she was blaming me for her store's new return policy (they don't take clearance items back anymore, apparently). No one ever told me about this new policy, and I certainly wouldn't have made the purchase, knowing the sale was final (two baskets that didn't meet my organizing needs once I got them home). She coldly told me that the policy was on the receipt -- but you don't see that until you've already purchased the item! Also, what was written on the back clearly stated in one section that they will gladly take returns with receipt (which I had). Another paragraph stated no clearance returns. I pointed this out to her in a very discreet way, "You may want to let someone know that this should be reworded." She was so rude, interrupted me and snapped, "They already know and have already reworded it." Okay, excuse me for trying to help. She made it very clear to me that she was going to override the transaction, but really didn't want to and she would now have to answer to her manager. She handed me the receipt and said I would have to write down the reason for the return. I asked her, "What type of thing should I write down?" She snapped in response, "Nevermind, I'll just have to answer for this." I mean really, there are so many better ways to handle this situation -- but she was a classic case of a person who is simply: NOT CUT OUT FOR WORKING WITH PEOPLE.
This is about 50 percent of the rudeness I experienced there yesterday (there was also another very rude employee I had the displeasure of interacting with). This is not even including a very rude woman at the fabric cutting counter a few months back. I asked her the price of the fabric and she refused to tell me -- she just kept asking me how much I wanted! Well, this is for a child to play with, so it really does depend on the cost -- please just tell me the price per yard!!! I mean, really, you're holding the bolt of fabric in your hand, and you have a scanner...is it too much to ask? I was really surprised that she just kept demanding to know how much I wanted, instead of first even acknowledging my question -- there was no patience, no appreciation, no respect.
The beligerent, condescending attitude on these people is shocking. Well, I have to say, there are a couple of nice people who work there, but a few bad apples really spoil the whole bunch for me. So, if you want a good chance someone will be rude to you for no good reason (and I don't think there's ever a good reason to treat customers this way), well, you know where to go!
I hopped right over, practically across the street, to Michael's, where a sweet young lady was more than happy to help us with product information and advice -- she even walked us over and read the back of a product with us. I said, "I just have to thank you for how nice and helpful you have been -- I just came from Joann's." She said, well, that's why she works at Michael's now -- she used to work at Joann's. She was so sweet and really made our night!
A couple of friends have recommended I speak to the store manager -- but honestly, I don't feel it will do any good. The manager obviously condones this behavior, and is probably part of the reason for the whole problem in the first place! I have been in customer service, and I have been a manager, and there is just something really wrong going on in this store, and it's really sad. It really is a shame.
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