My experience with Mattress Firm was by far the best customer service I have had in a very long time.
Sean C. my sales associate, was very knowledgeable about his product, that it was a simple choice. Not to mention the price was just right for my budget. Ashaway Plush. Somehow that was not the mattress that was delivered to my home, and I slept on the wrong mattress for about month.
My body started to ache. So I went back to the store to see Sean. I laid down on the bed I thought I was getting. It didn't feel like the mattress I had at home. But the name was the same.
I started to think I was going crazy. I asked Sean what my options where. He explained several great options. Then I ask Sean to come by my house and sit on my bed, let me know if I have to right mattress.
I know this is out of the norm and I really didn't think he would,
But to my surprise he said "ok, I can come after work after 8pm".
After a long day at work Sean made a house call. WOW!!
Immediately after sitting down he knew I didn't have the right bed even though the name was on the tag. I was so relieved, that I was not going crazy he confirmed what I thought.
Sean apologized and told me he would have the correct mattress
Delivered ASAP. Which was the next day.
The delivery men, Marcus and Jeremy were on time and gentlemen.
And handle with care.
I'm not one for writing reviews, but these guys deserves it!!
FIVE STAR SERVICE.
Thank you so much.