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  • I had the TERRIBLE pleasure of dealing with Scottie who is, apparently, the owner of Rosati's. I was hoping to make right of a wrong order delivery but in the end he hung up on me. I ordered a fettuccine alfredo with no chicken because the person it was intended for has an allergy. The gentleman who took my order asked me what kind of dressing I'd like with the salad and then repeated my entire order to make sure it was correct. When the food arrived, there was chicken in the alfredo and there was no salad. The delivery guy knew the salad was left back so he said he'd credit my account for next time. When I noticed the pasta had chicken, I called back to the store because I wanted a refund. We had plans that night and would not have time to wait another hour for a new delivery. Scottie said, "well anyone can just call back asking for a refund with the full intention of eating the pasta anyway" as if accusing me of this. So he told me he needs the pasta back in order for him to give a refund. I told him he can come pick it up but we will not be waiting, we will leave it outside the door. He said no, I have to be there to hand it to the delivery guy! ITS GOING TO BE THROWN AWAY ANYWAY. So not only did Rosati's inconvenience our dinner plans, but now we should reschedule our evening out because Rosati's needs to trash a plate of food they made wrong in the first place? NO THANKS. Scottie was extremely rude about this entire situation and said that he can either credit my account for a pasta in the future or pick up my plate and give me the refund. I told him his unprofessionalism as the OWNER of the restaurant made me never want to eat there again so I had no interest in ordering in the future. He finally said that this phone call was going nowhere, he would credit my account, and said he'd hang up on me....which he did. Oddly enough, I called another Rosati's location and their manager said franchise owners aren't usually at the stores this late, or very often to begin with, which I agreed. She was not familiar with an owner named Scottie and said I probably just spoke to a manager. Who knew a MISTAKE on their end could cause such a ruckus! From the looks of many other reviews, I am not alone in delivery mistakes. But I will most definitely be speaking to dear Scottie's bosses because he needs a new job at the DMV.
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