| rev:text
| - I booked through Travelocity, and I paid $50 for insurance for the 4 days I had the car. I should have only paid $100 or so when I picked up the car. When I got to the place they informed me there was a extra fee because I'm under 25. That would have been nice to know before I decided to rent from them, but the total came out to be $150. They informed me that they would be placing a hold on the money.
I did notice they placed the hold on my account at that time. On Thursday, the day before I was to leave it appeared as though I had more money in my account then I thought, And I did deposit a check into my account that was no longer processing, so I thought maybe they put money back on my account or maybe the check processed. So the next day when I went to take the car back, I asked the guy if they had already charged my account, and he said that EVERYONE mandatorily gets $300 held when they pick up the car and that they will return the balance within 3 days. That was the second lie if you include the price on the car going up $50 just because I'm 24 years old.
So I'm at the airport and wondering if the guy was right, because he was cleaning the car and not one of the front desk people, so while I was at the airport, I called to make sure that they had in fact charged my account already. The front desk lady informed me that they had in fact charged my card that morning and that I should be good to go. I got on the plane and came home.
I needed to hit the store up on my way home, so I checked my balance on my phone and it said I had money in, but I was still uneasy about whether or not they had charged me, so once again I called to make sure they took the money out, and I was informed that yes I was charged and that I was good to go. Now come to find out they charged my card this week, there was no $300 hold on my card and now my bank account is negative.
I wouldn't recommend using this company to anyone.
P.S. I spoke with the car rental company's manager and he was far from helpful. The Manager, Anthony, didn't want to even try to rectify the mistake that his employees made. He said that transactions on the weekend don't go through until Monday. FRIDAY IS NOT THE FUCKING WEEKEND. FRIDAY IS IN THE WORKWEEK. Then he said that Friday is the weekend for the company. So how are you going to make this right? "I'm not going to credit you for you not having enough money to pay us." IT IS YOUR EMPLOYEES WHO TOLD ME THAT IT HAD CLEARED! AS FAR AS I KNEW I WAS GETTING MONEY BACK FROM YOUR COMPANY FROM THE $300 HOLD YOU SUPPOSEDLY PLACED ON MY ACCOUNT! Are you at least going to inform your staff of the mistake they made? "No. They are rental car associates, they don't need to know that information." REALLY ARE YOU SERIOUS? THEY DON'T NEED INFORMATION THAT COULD PREVENT THIS SITUATION FROM HAPPENING AGAIN? ARE YOU FUCKING KIDDING ME? "No."
ITS CALLED CUSTOMER SERVICE SMART ONE! HONESTLY I WOULD HAVE GIVEN TWO OR THREE STARS IF THIS GUY HAD EVEN PRETENDED TO CARE ABOUT MY ISSUE!
Now my account is overdrawn, plus the overdraft fee, and I have to decide what bill isn't getting paid on payday. THANKS VERVE! *SARCASM*
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