Use to go here all the time, the dine in was quick, and there was almost always a seat, it was also great for drive through during my midnight cravings. But ever since the upgrade to self serve kiosk, the dine in service has dropped significantly, though you no longer have to wait in line to order, and even if you do, you waiting for maybe one or two person. But the wait afterwards was incredibly slow, i waited for a good 15 min for my cup of green tea without any sign of my number coming up. At the end i had no choice but to ask where my order was, to which they made my order as if they missed it and apologized.
If it was a one time thing i would've let it go but this has happened to me multiple times and i'm just not impressed. Sigh, i was having such high hopes for the kiosks.