We were quoted to have carpet within 3.5 weeks and never denuded up receiving it. After 3 weeks and no one calling to check in we continually called to see the status. We got the run around stating that didn't know how long it'd be and then they started avoiding our calls. After the 4th week of us not having our carpet and no update, no returned phone calls, my husband finally went in and demanded a refund. What a waste of time and effort. Our biggest complaint isn't that we didn't receive the actual carpet in 2 weeks, but that no one called to check in letting us know it was delayed or an update on when/if we would ever get it. That and the lack of returning our phone calls.