Let me start off by saying I was an avid customer here for the last six years (came at least once a week). What I am about to describe is perhaps the worst dining experience I've ever had in my short life. Alright here it goes, my visit on Friday June 30th 2017:
- 6:36pm - we arrived at the restaurant and were told it would be a short 5 to 15 minute wait (which it was, we were a party of two)
- 6:41pm - we were seated at our table with our menus by a hostess (which by the way walked is around the entire restaurant before seating us at our table)
- 6:49pm - table seated after us (directly behind myself) was served by our waiter who served us just last week
- 6:55pm - made eye contact with not one, but three waiters, all of whom have served us in the past (though none of which came over)
- 7:11pm - family directly in front of us seated and served immediately by one of the waiters with whom I made eye contact
- 7:15pm - concerned waitress from other side of the restaurant came over to ask if we had been served. She was notified we were unable to order or eat as we had no time ( we were going to don mills VIP for 8:10pm). She seemed genuinely upset.
As a longtime customer I am utterly disgusted by the complete lack of service. You completely failed to recognize two people sitting at a table with menus for over thirty minutes. We were not offered a drink of any description, nor did anyone take our order until the time specified above. Whatever changes have occurred over the last few months to your establishment have not been for the better. I can confidently say I will never visit your restaurant again as I have never been ignored as a paying customer ever.