We rented a party room upstairs for a baby shower. We bought catering and accommodations for 45 guest. Only 42 guests actually attended and one guest did not eat.
I asked the one guest that did not eat if they wanted their dinner to go, since we already paid for 45 meals. She said yes. I made a to-go plate for my guest. I also made 3-more to-go plates since we paid for 45 and technically only served 42.
When we paid our final bill we were charged for 45 meals and 4-more meals because we took 4 to-goes. (Total 49 meals) We tried to explain that we paid for 45 and only served 41, entitling us to 4 more meals that are already paid for.
Stancato's response was "it is an all you can eat buffet and doesn't entitle you to to-go meals". The manager did not try to understand that we paid for the meals already and only focused on her idea that we were trying to take food we didn't pay for.
Too bad, we paid for 49 meals (only received 45) and unfortunately will never return to Stancato's.
On an appositive, the room was very nice, our two young servers were hustling and the food was good. Parking was close, restrooms were clean and we still wish them well.
They overcharged us $80 and were very arrogant about it. They don't want or need my business. Goodbye.