I have been going to this Dunkin almost daily for 3 or 4 years now. The only positive about this Dunkin Donuts is its proximity to the highway on my way to work.
Over the last year and a half there have been major staff changes and they seem to get worse and worse every time- just when I think it's as bad as it could possibly be, they get worse. Their workers show no signs of a smile and look completely out of their element. It's uncomfortable waiting at the window with them.
Going through the drive thru at 6:30am should be a simple process, but they can never manage to actually get your food out in a decent amount of time. I order one simple bacon wake up wrap and I constantly have to sit at the window for over 5 minutes while the staff is standing around and moving at a snails pace.
I've officially considered taking my business to Starbucks right down the road because at least they greet you with a friendly smile and get their customers through the drive though quickly. It's well worth the extra few dollars to start the morning off with a pleasant experience.
Sorry Dunkin, but I truly think your days are numbered at this particular establishment.