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| - If every restaurant were run like this one, the world of dining out would be changed.
I've been to this restaurant countless times. First off, the food is delish. It's a Tex-Mex menu that's varied and tasty. My favourite is the soft-shell vegetarian fajitas (portabella mushrooms, peppers, etc) or shrimp fajitas, served on fresh-made tortillas and served with barbecue beans. Mmmm. And the portions are more than generous.
On weekends there is often a line to get in, but every so often a server will come through the packed foyer with a tray of small plates of tortilla chips and salsa for people to nosh on while they wait. Sometimes they'll serve small cups of margaritas. The wait doesn't seem so long when they're feeding you!
The service is consistently great: always attentive, friendly and helpful.
I don't know if it's the owner or manager who I see running this place, but whatever his position, he's brilliant.
You can see him patting servers on the shoulder when they've done well and high-fiving the staff after a large party has been well looked after. He clearly has an affinity for managing young people and creating a "team" work culture.
Whenever there has been any delay - because the restaurant is full and there are large groups being served - the manager is quick to visit other tables and apologize, offering a free appetizer or dessert. Customers never feel ignored at this restaurant. (Seriously, this guy should teach restaurateurs how to run a restaurant!)
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