I feel terrible reading these reviews saying Ulta has bad customer service because for someone who goes there often, I have never encountered that. I've gone there with full-on makeup and fancy hair as well as my Rosacea bare face and the crazy high lazy bun and customer service has always been decent. I usually shop at Target for any skin care or cosmetic products since I'm not a high-end gal but when I do feel the need to get some other products I end up at Ulta. Of course, I also like Sephora but it doesn't make me anti-Ulta. Lines could get long but what store doesn't have that. There are some good sales sometimes and I do enjoy looking at the catalog as if it's a fancy magazine.
I've also gotten a haircut at the salon. It was my first time and I actually had a pleasant experience. I booked online and it was a breeze! I randomly chose Whitney and I'm happy with my decision. She wasn't overly chatty to the point where I questioned if she was focusing on my hair (I've had a lot of those) and she really cut my hair exactly like the pictures I showed her. She even gave me tips to style my hair in the morning when I'm in a rush since that was my main concern. I chopped my hair off and I wasn't nervous at all. I felt an ease with her and I cut a good 5ish inches.
Overall, I really have nothing bad to say about Ulta. It's a large store with everything and anything in regards to skincare, cosmetics and more. Hopefully I didn't just jinx myself and encounter bad customer service on my next visit. That would be a game changer. Haha.