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| - I was an avid customer of this salon since i started going there in early 2012. The convenience and closeness to where I lived in relation to the salon were huge advantages for me because ISome of the nail technicians who originally started working there were great and always seemed to remember me and the rest of their clients very well. They kept a great rapport and clientele experience with me. I always felt welcomed there. I would always get gel manicures and I would always try new colors they would get in because I loved their options plus the friendly service.
However, that all changed after 2 particular experiences.
I had a wedding to go to in mid July and needed a gel manicure. I walked in, and there was maybe a 5 minute wait, which i didnt mind because the place barely had any waits and i was always a walk-in customer. The male manicurist, who was new to the salon (i had a lot of the manicurists there service my nails before so i knew he had to be new there) greeted me and offered his opinion about what color i should try. He showed me the new gel colors which were temperature changing colors. I decided to try it since it was new.
Big mistake.
Not only was the color not changing at all after he applied it and we would try to dip it in water to test it, but he didnt know how to explain that what he had promised would work was definitely not working! And so i told him i would just like a regular gel color, no fancy polish. Rather than taking off the initial coat on the one hand, he just started applying the new color over it. At first i didnt think anything would happen. But then i realized if the color does supposedly happen to change, it might mix with the new top color and look bad! Which it did.
He kept trying to reassure me and tell me its okay, no one will notice, etc. I told him if i notice it and right now while its drying and i can visibly see the color change, thats a problem! I asked him to please fix it and that i didnt have a chance to get something else done before the wedding in a few days. You know what he told me??
"Just go home and come back tomorrow and I'll try to fix it."
Hes telling me to leave and he didnt want to fix it then because that would mean im there longer for him to do more work!
I was so disappointed and upset by his suggestion because i had never been treated that way before in a salon. To just deal with it and come back later. Its my understanding that when you're paying for a service (including tax and a tip) that you would expect to leave there satisfied and with a strong feeling to return to the same establishment, especially after your loyalty is built after the several times before such an incident might happen.
Nevertheless, i did not return the next day as he Rudely suggested and i went to the wedding the following week with a new color from a friend who was able to come over in the days inbetween our schedules to help. I did not call to complain. (Which learning afterwards, i definitely should have.) i decided to not hold anything against the place because ive also been in the retail/service environment, and i wasnt going to knock the place down because of one negative experience. We all have bad days and once in a while bad experiences. It gives us an opportunity for growth, right?
Wrong, well at least in this place's case. I decided one day about 2 months after that experience, to go back and give it another chance, as i knew that there are other manicurists there (some who ive had before and loved) and i could request someone else rather than him.
I walked in, maybe 1 other client in there, and the same guy was doing her nails. I had a new female manicurist, one again who I've never encountered before (i was going twice a month for a while there, continuously getting my nails done thats how much i loved the people who worked there!) she was just as bad as the male was 2 months prior! She cut my nails all unevenly, filed them all uneven and not even square rounded! Cut my cuticles dry basically! At one point, i asked her if i could file them myself to show her how i wanted them, because she didnt listen to what i wanted, and because she decided to cut them and shape them as she pleased. I had enough of the service that i know could have been a hell of a lot better. To top it all off, she had the worst attitude possible. Very dry. Very cold. Didnt care what i wanted really. At one point, she started speaking to other male and signaled him to come over. She then told me "he will do the rest for you." I looked at him and he remembered who i was, and then he turned back around and basically showed he didnt want to finish the job!!! She started asking him/telling him something and he snapped back. I told them both i had enough and i dont want anything done anymore. She proceeds to tell me "well i cleaned your nails and so that will be $18 with tax." I know i shouldn't have paid, but i did infront of missy the manager,
EXTREMELY RUDE AND UNPROFESSIONAL
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