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  • Tip: DO NOT check any bags that you can carry to the gate because even if you want to check them at the gate, it is FREE of charge. Good way to save $$ and still get your bags checked - also they take it right to the plane, less of a chance of getting lost in the shuffle. I did not take this advice and regret it. I have a certain background and personality that I am constantly looking for good customer service and I just don't really feel it with US Air. Don't get me wrong, it's not bad but at the same time, I have never had any intense situation to test the waters either. The flight attendants never stand out to me in this area either. Example: while the drinks were being served, someone had to get back to their seat and so they had to roll one row back to my location and I asked ever so nicely if she would mind giving me a can of ginger ale, since she just gave me a cup last time. She smiled and said it was just going to be a second. Really? Just hand me a can...but no...she just stood there and waited for the people to sit and after rolling back, continued to take orders. How easy of a customer service win would that have been? "Sure! Reaches and inch in front of her and picks up the can and passes it to me" That could have been done quicker than me typing that sentence out. #Fail - It's the little things customer service peeps!!!!!! To top it all off, she brought me back an opened can of ginger ale half full. Ummm?? Really? I paid $60 to check two bags and you can only spare a can of ginger ale for me? Note taken! Some planes very comfy with a good amount of space, others are normal. Overall, an ok airline in my opinion.
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