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  • Worst car experience I have ever had. Arrive on a Saturday night and walk up to counter. THey are "out of cars" even though I have a reservation. Told me to take a taxi to my hotel and come back tomorrow morning and they would deduct my cab fare from my bill. An inconvenience but stuff happens. I call all morning the next day to make sure there were cars there but no answer. I finally "trick" the system and talk to the 800# roadside service people who contact the rental place. My car is ready, come on down. I get there, and 20+ people in line. I wait nearly an hour (2 people working counter) before I get to front of line. I am mad now and ask if I get at least a free up grade (Mid size to Full Size) and said he could take 75% off the upgrade charge. So let me get this straight....you want me to pay more money for your horrible service...no thank you. I was told to go down stairs to pick up my car and yes, no mid size cars. They try to put me into a compact, I argue to no avail for larger vehicle. I decide to wait 30 minutes for mid-size to come available. I go to take the car back on last day of rental and the charge is the same as I was quoted. I argue that I had it one less day so it should be cheaper...no, according to their rate rules, I had it for 4 days regardless of when I picked it up compared to my reservation. I am taking this to Thrifty corporate. Absolutely, horrible service.
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