| rev:text
| - The one star is for the actual food and cocktails. They were delicious and so kudos to the chef and the bar for this. However, the rest of my experience here was the most incredible combination of disappointment, frustration, and bewilderment I've ever had at a restaurant. I've never written any Yelp reviews but my poor clusterf*ck of an experience here has inspired me to start.
We went here for my friend's birthday. We had a large party, and so I was informed by my friend that due to this, the restaurant was requiring us to "pre-order" our food in advance. Ok fine, not a problem. More on this later.
We were there on a Friday afternoon, about 5:30 onwards. There were about 4 tables occupied other than our own when we arrived, and around 6 wait staff. We ordered cocktails, which came out in a reasonable amount of time. From there, this is where everything went downhill. Remember the restaurant making us "pre-order" all our food? It took a massive amount of time for the first dish to finally come out, almost 45 minutes after we arrived. What's the point of pre-ordering food if we still have to wait this long to get it?
Our party was split into two tables, and for some reason they only brought food to one table and not the other, despite our repeated requests to divide the food evenly between our tables.
After the first 3 dishes were brought out, they cleared our plates and utensils. I assumed they would quickly replace them with clean plates and utensils, but no, this did not happen. 2 more dishes came out and we had to flag the waiter down to inform him we required utensils and plates. After this, they cleared just our utensils, and then once again I had to flag down wait staff to get us new utensils because more food came out but they never came back with new utensils.
We had ordered one more item, the octopus dish, but it never came out. At this point we were at the restaurant for over 3 hours. We just gave up on the octopus, and asked for the bill.
When the bill came out, low and behold, we were charged for octopus that never came. But the waitress told us she wasn't able to take it off, so we'd have to manually subtract it. With all the drinks on one bill, and the food on the other, we had to calculate the cost of what every person had to pay, with no help from the waitress who told my friend to get her calculator out. While calculating payments, my friend asked the waitress for a few more numbers, to which she condescendingly responded "Sweety, I don't know what you're confused about". She then went and came back with a new bill, one that did not include the octopus. I'm not sure why they didn't do this right from the get go to begin with, instead of making us manually subtract everything.
Overall, horrendous service. Long waits for food, dirty plates and utensils sitting on the table for 20 or more minutes, food items not coming out then being charged on the bill. And lastly, an unhelpful and condescending waitress.
This place is trying to be a high end restaurant. When I'm paying $15 per small 3 bite portion appetizers, and $20 per cocktail, I'd expect some kind of stellar service. Instead I found the service didn't even meet the bare minimum.
What a waste of time and money.
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