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  • This place sold me two pairs of glasses. That's fine. But I needed to return one of the two of them because I needed a more specified type of glasses than the optometrist here prescribed for me. I returned one pair. I needed to change the prescription on the other pair. The customer service here is poor. The individuals I dealt with on the phone did not know how to treat customers--to provide an example: I was told to call back in a half hour when someone who would know how to answer my question would be there. In other words, the right foot has no clue about what the left foot is doing. Nor does it care. The doctor's portion of the office seems to have nothing to do with the glasses' fitting portion of the office. They have nothing to do with them--and want nothing to do with them, and vice-versa. There is an obvious lack of communication acumen here. I will never go here again for glasses.
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