Not sure why someone would review this place negatively, as the prices here are well below what I have paid in other areas of the country (Seattle, Los Angeles).
What's really important though is that they treat my two cats like the spoiled princesses they are, and although it is a huge nightmare taking them here, they still behave well and seem to enjoy the attention they get from the staff.
As for the vets themselves, they are easy to get an appointment with at short notice, and are extremely helpful and knowledgeable. My older cat was having some issues that was amazingly traced back to an allergy to certain foods. Normally, most doctors just treat the symptoms, but they were knowledgeable to check their allergies first before doing any treatments that would make the cats feel uncomfortable.
Even though I have moved out of the Henderson area, I am still taking them here, as finding a good vet is like gold. I would give this business more stars if I could.