Well that other review is a bummer, so here I am to help out.
My boyfriend and I came here because he was in the mood to buy new shoes. A loyal Chuck Taylor wear-er, he was pleased to find many, many styles of Chucks. Sadly, not a lot of those cool styles had his size.
The employee was super helpful in letting him know what styles they did have in size though, which was nice. My guy wanted to try on some classic black hightops, and the guy brought them out super fast.
It was a match and we checked out. I will say he spent $52, which I thought was a lot, but I never buy new shoes, so maybe it is standard.