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  • I stay at Hampton Inn's all the time when I travel. While they are nothing fancy, they are typically clean, consistent and safe. This was the exception. This is the first time I have stayed in a Hampton Inn where I truly felt unsafe. My second night staying there I was awoken by a man entering my hotel room. I immediately got up and asked him what he was doing. Apparently he had just checked into the hotel and the front desk assigned him my already occupied room. The man was extremely apologetic and embarrassed but clearly it was not his fault. I called the front desk, the girl was clueless and offered no explanation and a rather unheartfelt apology. Fast forward to an hour later, same thing happens!!! This time I have the chain across the door and wake to a woman trying to get in. Again, I call the front desk, it's been shift change so I speak no a new guy. He has no clue about the first incident and seems to know nothing about why someone is trying to get in my room for the second time in an evening. His only explanation is "maybe it's an intoxicated person." Not so much. The next day I ask to speak to the manger who of course isn't there. I call her and she doesn't return my call. So after my training I show up and ask to speak to her. Initially she didn't seem too concerned but she ended up changing her tune. She compensated me with some Hilton Honors points but sadly those points didn't even get me a free night on an upcoming stay in another city. I was greatly disappointed that this happened not once but twice and I don't really feel that it was taken very seriously by the staff. Sadly, I had to stay here two more sleepless nights. That being said, two stars for the fact my room was clean, updated and centrally located. Free breakfast and coffee as well.
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