| rev:text
| - I gave this review a week of thought before posting it. Bottom line the food was TERRIBLE and like other reviews noted, was served luke warm at best. I predict that this place will be out of business within 6 months if the management doesn't start making changes based on customer feedback and complaints. This is a one and your done type restaurant but terrible food reviews will stop the flow soon. Sounds cool to eat in the dark but no one wants to eat bad food....ever. I really wanted to enjoy this experience with my family but we all walked away wishing we had spent $250 for lunch anyplace else.
Caution: spoiler alert ahead.
We were the only customers when we arrived. You have to fill out lots of personal information on a computer for their waiver... No privacy policy involved so I made up all our details. We were given the choice of viewing preset menu choices or going with the mystery menu and since we were there for the experience we all chose the mystery menu and the "Spicy" entree. The staff still seemed to be working out the kinks and did not really have the spiel down yet. Bibs were not offered. Water glasses were never brought to our table after several asks. The dinning room was silent and we could hear the staff talking elsewhere. The food was brought out on a noisy food cart and plopped down in front of us without any details offered by the waiter to intrigue you. Lunch had 4 courses. Only one course, the 2nd was decent. None of them complimented the others and seemed to be random. Random may be fun if the food was good but it was not. The first course, a soup of carrot and coconut was watery, a little gritty and barely warm. The second course, 3 corn fritters in sauce was actually good and something to keep on the menu. Our waiter even mentioned that this was the item everyone liked. This should be a hint that management should try and include other menu items people would like. The 3rd course, our spicy entree was a small risotto ball with sauce over limp bell peppers. Not spicy and not much flavor. The texture of the limp and semi warm bell peppers that tasted like day old something was very unacceptable. It was as if it came from a pot that had been sitting out too long. It made me wonder if there was even a chef in the kitchen or if the waiter just scooped premade food into bowls himself. The 4th course, the dessert was a small cup of strawberry mouse with chocolate on top but it was so sickeningly sweet we could not eat it. Such an odd contrast compared to the bland meal. Sizes were also very small but that did not matter since we did not finish what we were served anyhow.
Once finished we were rushed back to the lobby without the offering of sunglasses as others had mentioned. The check in desk lady was helping another couple that entered and when I asked to see the menu of what we ate she reluctantly handed it to me but sternly told me to make sure I didn't show it to the other people. Yay, okay. Had not planned to.
I get the concept and the likelihood that they will not get repeat customers but this place needs to at least develop a menu that will appeal to the masses, food should be served fresh and hot, music should be played for some ambiance and encourage the wait staff to add to the experience. Tell us what is great about what we are about to eat. Is it a family recipe, is it locally sourced, organic or health benefits, why was it chosen for the menu, why is it special?? You will get more customers if you also serve good food. Listen to the reviews!!!
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