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  • Prior to arrival, I had emailed regarding questions which were promptly answered. If you need a small empty fridge, you are outta luck as they don't provide this. They can store some items in their fridge, if you'd like though. To print boarding passes, we emailed them our passes. Seems a bit of a hassle since they didn't have a printer for the computer in the lobby but concierge brought it up promptly! At arrival, you are greeted by concierge asking if you'd like complimentary water, tea, or coffee. Upon entry, I love how on the study desk, there were cookies + a card addressed to me waiting! Never had a hotel done this for us! We stayed at Room 310, a corner loft. No upgrades unfortunately since the hotel was supposedly sold out although it didn't seem like it to me. The room itself was nice/clean. I loved the decor - exposed brick, tiled bathroom! Room has free (fast) wifi, a nespresso machine, fully stocked mini bar, DVD player, an extendable mirror in bathroom and best of all - heated bathroom floor! Felt so nice! The view from this room was nothing special but I did love how much light floods the room. The area near Gault was quiet/ away from the hustle and bustle. I appreciate that especially after a busy day. Not too far from the metro and restaurants! Service - everyone at the hotel was friendly and said hi or opened doors for us. We never had to wait too long for our room service or ice. Ask and you shall receive! The weird thing was that the fire alarm went off while we were in the room and so we went downstairs to the lobby but nobody said a thing about it. We were waiting to get the OK to go back to the room but we went back up after seeing a couple return to their room. Overall, I'd recommend this hotel if you don't want to be too close to the center of all the mayhem.
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