I am a very frequent Starbucks visitor. Yes, it is a big chain and do prefer to frequent locally owned shops, I go to Starbucks because overall they are generally consistent. I frequently drink chai soy lattes. How difficult could this to be to make. Consistently, they are terrible at this one particular starbucks. I don't know why. I hope who ever reads this reviews from Starbucks finds out. And if they're not reading this.. "tisk, tisk"