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| - We had the pleasure of playing at this famed course recently and the golf itself was a very nice experience, especially with the ability to say you've played a course that's been featured on the pro tour. The greens were well kept and with it still being in the late part of the summer for the region, the fairways and roughs were dry and some places quite brown but it's nothing unexpected.
When we first arrived, the bag drop attendees were very helpful and got us all set up. Even the check-in process was good.
Because it was the first time for many of us here, we decided to tour the clubhouse and ran into Gary Johnson. Gary was nice enough to take us on an impromptu tour and even allowed us access to the members' locker room where a lot of the pros had their names. The tour and the education from Gary was a great start to the day and I had high hopes/expectations.
As I stated before, the golf was fine and the front-9 went off without an issue.
However, the back-9 is where the issue came up and were it not for the seriousness of the issue and the manage in which the staff addressed it (or rather, didn't address it), I would have still given this establishment a good review.
Being a late summer day, the temperature still got into the high 90's, almost 100 degrees. I had 3 full bottles of water in my cooler at the start of the back-9 and after seeing the refreshment cart a number of times as well as a number of water coolers, I didn't think keeping myself hydrated would be an issue. However, by the 12th hole, I had gone through 2 bottles of water and was expecting to be able to fill them up with water soon. The following 2 water coolers were empty and by the start of the 14th hole, having gone through my last bottle of water, I was in desperate need of water. Upon coming up to the tee box of the 15th, I finally saw the refreshment cart and bought 2 bottles of water, downing one right away. I then called up to the clubhouse informing them the coolers were empty and they needed to be filled right away. I also saw a grounds maintenance personnel and informed them of the same and they assured me they would be filled immediately. However, there were no more coolers left after that on the course so I have no way of knowing if they were filled.
My next disappointment came when we finished the round and came back into the clubhouse. The attendees asked how our round when and I told them the golf was fine but I informed them of the water issue. They offered some apologies but that was it so I decided to bring the matter to the clubhouse's attention. When I came into the clubhouse, I again informed them of the situation and in addition to some less than enthusiastic apologies, I was given a half dozen pointless excuses. This is THE TPC for crying out loud... your whole brand is giving golfers the ultimate golf experience and this is the experience you're putting out there as well as risking the safety of golfers on a hot day on your world famous course?!?! I expected better from you. The coolers shouldn't even have ran dry before I had to inform you and for 1 cooler to be empty, sure, maybe the group ahead of us just emptied it but for 2 coolers back to back to be empty?!?! Totally unacceptable and again, dangerous to the well being of your guests. And knowing the situation, you should have ran water our to each of the groups on the course!!!!
Again, the latter part of the day was totally unacceptable and because of that, I will be telling all of my golfing friends that TPC Scottsdale is NOT worth a visit!!!
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