Summary: Appears to be a healthy alternative but....not really. Employees are apparently completely disempowered from providing good customer service.
The whole experience feels miserly and like you're being nickled and dimed---tightwad and penny pinching---no sense of abundance, good spiritedness, or generosity. The company seems to provide the very least for the very most money. Not a good feeling. I won't be back.
Portions *absurdly* small. The healthy salads are laughably little, with just a few of the ingredients listed scattered around. Sandwiches came with the most scant, minimal amount of meat and other ingredients possible. The "New England Crab Salad" is fake crab that tastes like plastic. The turkey is essentially turkey LOAF. There is no roast beef. Weird overabundance of pork on the menu.
I asked for whipped cream on my cake and the manager told me they are only "authorized" to put whipped cream on cheesecake---and because there is no pricing for 1 DOLLOP of whipped cream, he would not put whipped cream on my cake.
The soups are very tasty -- but portions are ludicrous for the price. They hold up the size of the container and then LITERALLY fill it 2/3 of the way. I asked them to fill it up, and the manager told the employee "You can reportion that" (like a robot talking), and the employee did the same exact thing again. I said "I don't understand why you're putting so little in there---there's almost an INCH between the top of the container!" He said "We are authorized to give you only 2 ladles of soup for the Large."
I felt like the character in the movie "Oliver" ---over and over again--- "Please, sir....may I have some more?" and the response an astonished "MOOOORRRE?!?!?!?" ha ha
So disappointing. Thought I'd found a healthy delicious alternative, but it's just customer exploitation....a mean-fisted cheap operation that doesn't let its employees go off script (not fair to them and not fair to customers)