My friend had recommended this place cuz I always ask her where she gets them done, so I got a full set done by Ivy and I love them. I didn't have an appointment but she sat me down right away. She even helped me pick my color because I was very indecisive and it turned out nicely with my skin. She also works fairly fast although I got a bit concerned that maybe she was rushing me cuz there was another customer waiting. Overall I'm happy with the service and I'll be coming back for my refills :)