| rev:text
| - My boyfriend and I decided that last Sunday afternoon we would venture downtown to get brunch at Park on Fremont. We were met with some of the worst service I have ever experienced as a guest at any establishment.
We were seated outside on their patio just before noon. Our table was slightly sunny, which wasn't a problem for me in the beginning. Our server, Andrea, came over and we ordered a "patio pounder" which is an entire bottle of champagne and a craft of OJ for $20, my boyfriend also ordered a coffee. I was stoked.
After a very short time the sun had moved, and left our table in direct sunlight. The both of us started to get very hot and uncomfortable. When our server came over to us again to drop off our drinks we explained our discomfort and asked to be moved to a shady table that had just opened up. She said "yes, of course" and happily moved us to the more comfortable table, and took our food orders.
Not five minutes later the host came up, and plainly said "you can't stay here, this table is being saved" and when we expressed that we had just become too hot at our original one all she said in reply was "oh" and walked away.
The attitude we received was unnecessary. We had not moved tables on our own, we asked our server, who had no problem moving us. All we wanted was to sit at a table where we could comfortably enjoy our brunch. I do not think it was an outrageous request.
After (embarrassingly) moving back to our original sunny table, we received our food. I ordered French toast and my boyfriend got the breakfast skillet. Our food was GREAT. Let me repeat that: OUR FOOD WAS GREAT. This may have been some of the best French Toast I have ever had.
But after we received our food our server Andrea was nowhere to be found.
Throughout the rest of our meal she came to our table only twice. Once right after we received our food (obviously due to the "two bite rule") and once more, in passing, to ask if my boyfriend needed more coffee, after we were almost finished with our meal. She did not even drop off our check herself.
I would not have been so upset by this if I hadn't heard her chatting excitedly with the table next to us. We can only assume that her terrible attitude was due to her assuming she would not receive a tip from us after we were told (not asked... told) to move tables.
I do not know what exactly the staff here at Park on Fremont think customer service is. But it is definitely NOT treating your guests like they are an inconvenience or not worth your time and attention.
I will not be returning to Park on Fremont until I hear that the staff has had a makeover. The food was amazing, but not good enough to make me want to have a horrible experience like that ever again.
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