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| - Can't vouch for dining-in or carry-out, but the delivery... What a joke.
7:12 PM: Placed an order for a small Hawaiian pie and 2 cans of Coke.
8:12 PM: Exactly an hour after I ordered a small pizza, I got a call from the delivery guy, who told me his car broke down. I asked him "what happens now?" and he said to call the shop back and sort it out with them. And so I did. I explained to them that their driver had broke down on his way and they said they'd call him to figure out what to do. I then explained that the driver just told me to call THEM. Ok, so the guy at the shop said they'd get another driver to deliver my pizza. No apology, no discount offer, no time estimate.
8:30 PM: Hanger escalates
8:45 PM: A half hour later the shop called me again just to tell me that another driver was on his way. They never told me if this was the original pizza or a freshly baked one.
9:00 PM: Hanger reaches Defcon 1 status
9:12 PM: Two hours after my original phone call, another delivery guy arrived with a cold pizza. After expressing my dissatisfaction with their service (and assuring him it was nothing personal), he suggested that I call the shop for a discount. They offered 4 dollars off of a $22 bill. I told him to take $10 or they can have the order back. The guy on the phone originally declined (are you kidding me??) but the classy delivery convinced them to agree. He didn't even want a tip. Nice delivery guy, but 90-minute old, room temperature pizza, douchebag staff. And it gave me the runs in the morning. Won't be ordering again. Won't be changing this review. Don't even ask me. I'm not flying back in from NYC just to PICK UP a free pizza.
Get your act together and do right by the customer next time.
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