A couple months ago we found bedbugs on the headboard of our master bed. We were baffled as to how we could have possibly gotten them as we live in a very clean kept apartment and rarely travel. We consulted our landlord at our apartment complex to see what service they provide for extermination and we were told they have a company the hire out for such a job but we were going to be responsible for all costs as she stated we were the ones who brought the bedbugs into our apartment. When the apartment's "preferred extermination company" showed up to inspect they were in and out in 5 mins and hardly spent any time explaining their findings or how they were going to treat the problem/prevent bedbugs from returning. This whole situation had us so frustrated and uneasy. Knowing we were paying for the extermination regardless, we wanted more assurance and better customer service. That's when we found Phoenix Bedbug Expert. We got to work with both Anthony and Didi who were incredibly friendly and informative. They really made us feel reassured about fixing this nightmare of a problem and were able to take the time to answer our questions. They were also very easy to schedule with and flexible to meet our busy schedule. There is nobody better in the business! We are now bedbug free and proud!