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  • Terrible experience. Brought my phone here because it has "touch disease" look it up. Manufacturer issue. They ran diagnostics and everything came back fine. But insisted to ship my phone off for further review. This is after their idiot (not genius) pun intended, told me they had in stock and I could exchange it for $149 plus tax. Waited 3.5 hours for so called tech. Then took over an hour to run all his tests. Then after I didn't like his response, to get a manager took another 25 mins. This location is pretty terrible. I have extensive history with Apple and their products. This has to be the worst location I've been too, Arizona, Ohio, New York, California. Probably will just switch to Samsung or Google. They haven't lost touch of taking care of their customers.
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