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  • If you have to do bargain glasses/contacts in Madison try jcpenny or Walmart. This store, its policies and its employees are awful. I arrived 10 min late for my appt and a nasty employee went on a power trip. She scolded me like a child in from of other customers then proceeded to bump my name down the list of appointments - right in from of my face. She put 4 walkins ahead of me... Even though I made an appointment. I understand I was late, but I would have had to wait an hour until meeting with the doc. I told her forget it and that I would be taking my business elsewhere. But! I had to stay since my fiancĂ© already had a prescription there and needed glasses. Warning: 2 for 69.95 is a lie. It's great if you want lens-less frames. Expect to pay an additional $100-$200 per frame. As we were deciding what to get, another employee said we could get a second pair for "basically" free. We kept asking what "basically" meant, and she avoided the question with some jargon. So we picked out a second pair. We sat down, she rang us up and informed us that their guaranteed 1 year warrantee will only actually be a 6 month warranty for some behind the scenes reason. Okay, fine, whatever. At this point we just wanted to get this stupid experience over with. Then she gave us our total which was three times as much as we expected. Again, I asked "how much more is it for the second "basically free" pair?" She avoided the question again. My fiancĂ© asked again "how much less would it be if we just got 1 pair?" She finally told us the difference and it was a SIGNIFICANT amount. Not even close to free. We opted out of the second pair immediately. Do not let them take advantage of you - it seems to be how they train their staff. I know this is "budget" eye care, but it shouldn't mean being treated with disrespect or being taken advantage of.
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