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  • Place Has Gone Downhill I have been ordering from Rosa's since I moved here, over 20 years now. For the past couple of years I have noticed the quality of the service, and to some extent the quality of the food, has deteriorated. Today was the final straw. Placed an order and was told it would be ready in 25 minutes. From past experience I know that they almost never have things ready in 25 minutes. So I arrived 30 minutes after placing my order. When I arrived there were 2 customers waiting for their orders. It took the lady making the pizzas almost 2 minutes to even acknowledge my arrival. Then all she said was that someone would be with me 'shortly'. For the next 8 minutes I watched several employees scurrying around as though they had lost their way. And no one came to the front counter during this period. Finally a young man came to the counter and asked the other two customers what their orders were and then he asked me. He said they were really slammed and there was no apparent reason. Never apologized. Then he left. I waited almost 20 minutes for my order after I arrived. So this was 45 minutes from the time I had placed the order even though I was told it would be 'about' 25 minutes. If they were behind, why would they promise a 25 minute turnaround when they knew they were behind. And to make matters worse, it appeared only one lady was making pizzas. To top it off, the food wasn't particularly good. So after 20+ years I am sad to say that I have crossed Rosa's off my list of places that I will order from in the future. Some things improve with time. This place isn't one of those.
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