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  • I've visted El pollo Loco on Shea & Scottsdale and they were much better. This location: Thermostat by the door said 93- WTH? I used the App on my phone to order. After I sent it and Paid on app I went up to ask for my drinks because it was so hot. The short Hispanic woman working register said something about " You have to order $7 worth" I said " I ordered $40 worth and already paid on my app, I know my food won't be ready we just want the cups." " She said, You ordered online?" I said "No, I ordered on my phone app." My phone is in my hand and I'm waving it. " You ordered online?" Nope, on my phone app....This is repeated, maybe 5 more times. El pollo loco has an app or you can order online from their website. She finally just looks at me and says Yes, you ordered online. Lady, WTF?? If I hadn't already paid, I'd leave. This is so uncomfortable. She goes into an office comes out and hands me our cups. Food is ready in a few mins. Half of it is good. the other half- No. Bean rice burrito has a few pieces of rice that are so hard, you just know that rice has sat around el pollo loco since the place opened. Chicken bowl had the driest chicken. Chicken that was old not over cooked. So I will stay clear of this location
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