I visit this Tim Horton's on a regular basis because it is very close to my work and I am frequently sent on a "Tim's run". The staff is very friendly and the quality of food is fine but they can't seem to get my order right. I would say 1/3 of the time they mess something up on my order. They've given me the wrong kind of tea, coffee instead of tea, the wrong kind of oatmeal, a couple ice caps made with cream when I asked for milk, the wrong kind of bagel and have even forgotten to give me cups when I've ordered a Take 10 Box of Coffee. It's not like it's just one time that this has happened...it's a couple times a week. If they get my order wrong that frequently then they must be getting other people's wrong fairly often as well.