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| - Worst McDonalds Ever! I work close so it is convenient for breakfast and lunch, however, after my experience today, I will not be going back. With so many other dining options in the area, I wonder why they don't pay attention to the reviews and step up their game. Today, I went through the drive thru - which is always the slowest around (average of about 5 mins in line - longest time was 11 minutes). Today was the 4th time in a month that I've been through the drive thru and my order was wrong or incomplete. I'm only one person, how many other people does this happen to.
This morning, I went to the drive thru about 6:10am, lucky since I was the only one in line. Placed my order, but could tell the person taking my order was distracted. Got to the payment window, where the person dropped my change on the ground, ugh. Next window, pick up food. Here is the entire conversation:
Me: Can I get some Mayonnaise and Salt?
MD's: Mayonnaise? (as he is chatting with a co-worker and not listening to me.
Me: Yes, Mayonnaise and Salt.
MD's: OK. (Still chatting it up with co-worker)
MD's: That was Mayonnaise and Jelly?
Me: No. Mayonnaise and Salt.
UGH!! Pay attention!
Needless to say, I got to work and order was incomplete. Frustrated, I got back in my car, drove back to restaurant and went inside. Talked to a manager or assistant (couldn't tell, as they had no nametag), but they were very uninterested in the fact that a customer had an issue.
I explained that it had happened 4 times in last month, still no reaction. No concern, NO APOLOGY. He proceeded to get my other item, but was not going to replace the current one I brought back. Since it was now a cold item, I had to ask to get a replacement.
I mentioned again that this is the 4th time in a month that this had happened to just me, but again, no apology, no concern, and no reaction.
Worst customer service of any restaurant I've ever been in. It seems to me that they need to be reading these reviews and try to improve.
I will be sending a copy of this review to McDonald's corporate office, because if they are not already aware of how bad this store is, they need to be.
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