A couple of months ago I moved from the SF Bay Area to Henderson. Missing Peet's, I was happy to find an alternative to Starbucks (not a fan) within walking distance of my home.
The staff is always friendly, engaging and gracious - although they are frequently a bit (even extremely) harried taking and filling orders for drinks and food at both the counter and the drive-thru. I have never been in a hurry when I stop in - but I can imagine that it would be annoying if you were.
I have never ordered food so can't comment on the quality. The coffee - I like it - although last Sunday I did have a bad experience. My latte was extremely weak and barely room temperature. To be honest, if that had been my first experience, I would not have returned. Overall, however, I enjoy the staff, the quirky sci-fi atmosphere and the coffee - and will continue to be a regular as long as I live in the neighborhood and there is no Peet's nearby..