I just rented a hybrid Trek bike for a local triathlon. I phoned in multiple times to book, then cancel, then re-book the bike. Each time, John (or whomever I spoke with) was patient, pleasant, and very helpful. The rental was a great daily rate, bike was in fantastic condition, and having the rates on the website was very helpful. They have email confirmation of the rental, and online rental waiver. Convenient.
I would absolutely rent a bike here again, and hopefully will buy one of the past rentals at a discount as soon as I can, as they keep them in great condition.
TL;DR: Employees are nice and helpful. Booking the rental was easy and a good price.