Lola is a RMT and she is professional. However, I bought a 10 massage package and most of the time, I end up being massaged by non-RMTs. They are not trained to massage and usually quite rude. Sometimes I would end up feeling more tense after the massage than before. Some of the girls that massaged me were very uneven and one side would be a lot more painful than the other. Depending on who you get, the massage can be very painful. I took my mom here for a massage and my mom complained it was too hard and asked the masseuse to reduce the pressure. She said no because she "wasn't using any pressure."