| rev:text
| - This place is a JOKE!!! I paid full price for lashes back in October, they fell out after 5 DAYS. Mind you, I have had lashes for 5/6 years, know how to take care of them, and am super careful with their care as that are always $$$ and ain't nobody got time to waste money. At the time, I was traveling through CA, I was so disappointed that they had already fallen out, I stopped at a location in Elk Grove where I had to pay another $60 to have them filled in - I could have had them filled in for free by a master stylist but you have to be at the location you had them originally done at in order for that service to be redeemed. I was on the phone half the day, talking with the Tempe location, Elk Grove and another location trying to figure out what could be done at the time as I was still trying to head up to WA for my sisters wedding. The Elk Grove location filled them in, and stated that there is NO QUESTION I should get a full set for free from Tempe, and how absolutely unacceptable that is for them to fall out after 5 days. So I call the Tempe location telling them this entire story, whosoever I talked to mentioned: yes, I will have to email my manager to OK this, and then you should be good to go. APPARENTLY THAT WAS MY BAD FOR NOT CONFIRMING THEIR ERROR AND REDEEMING THAT SERVICE ASAP. Apparently I was supposed to go the Tempe location, get pictures taken, have them sent to corporate, do this, do that - I was 1) not in state and 2) assumed it wasn't MY job to make sure this was a redeemable service. So I left it alone, assumed that email went through and all I had to do was redeem my lashes for FREE. Fast forward to today, an entire MONTH later (which according to Jaime the store manager, is an unacceptable amount of time to wait to get my lashes redeemed and have this taken care of) I am on the phone 3/4 times the day before trying to reschedule me to get in earlier in the day, I'll admit they were really good at trying to accommodate a better time for me - HOWEVER, every, single, time, I talked to the receptionist, I mentioned I would be REDEEMING MY LASHES. I assumed since no one asked or said anything to the contrary, that that was what I would be doing at my appointment. Remember, don't assume people! I made an ASS out of myself for doing that and thinking this was taken care of. Go in to my appointment, talk to Haley, who says - oh by the way, unless you sign up for the monthly service, this will be $250. I'm like, wait what? I'm supposed to be redeeming a free full set today. She says, nope I don't see any emails or notes about that so basically you're SOL. I'm getting super frustrated at this point, I had gotten a babysitter for this appointment, drove 20min over here, and now I'm supposed to pay full price or start a membership at a place that won't make amends with their f*** up?! Haley keeps saying, "the system won't let me give you a full set for free, and if you want to talk to a manager you'll have to call her and ask because I can't do anything for you." So I call Jaime, who then proceeds to say, "sorry, we have no indication that you deserve a full set for free because there is no email, you waited an ENTIRE month to get this taken care of, there is 0 evidence it was our fault, there is also user error (basically saying it was partially my fault - yes I love wasting time AND money!!!!!!!!) we don't know about, and at this point all I can do is give you a discount because Elk Grove was the one that said we should and could give you a full set for free and they had no right to do so." At that point, I was LIVID - she is basically telling me, sorry not sorry. So now I'm walking away from this place NEVER TO RETURN where I should have gotten a full set for free, and am leaving empty handed with managers and stylists who basically told me "yeah we don't care, even if it was our fault." I don't care what is written down in your goddamned computer bitches!!! ITS A MATTER OF FACT AT THIS POINT - ITS YOUR JOB TO FIX THE PROBLEM - NOT ME! Bye Felicias!!!! Now I'll be searching for a new lash studio!
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